At Lechang Xinhui E-commerce Firm, we hope you are completely satisfied with your purchase. If you are not completely satisfied, please see the refund and return policy outlined below.
1. Return Eligibility
You can apply for a refund within 7 days of receiving the goods. Return conditions are as follows:
The goods must be in their original condition, unused, and without any signs of wear or damage.
The item should not have been altered or customized in any way.
Returns must not affect the resaleability of the goods.
2. Return Process
Initiating a Return:
Please contact our customer service team within 7 days of receiving the goods to request a return authorization.
Please provide your order number, reason for return, and any relevant photos.
We will send you a return label and further instructions.
3. Shipping Costs
Unless the return is due to our error (e.g., wrong item sent, defective item), the customer is responsible for the return shipping costs. We recommend using a trackable logistics service, as we cannot guarantee receipt of your return.
4. Refund Processing
Once we receive your returned goods and confirm their status, we will process your refund immediately. The refund will be returned to your original payment account within 5-10 business days. Please note that your bank or credit card company may need some time to process and receive the refund.
5. Non-Returnable Items
Some items may not be eligible for return, including but not limited to:
Items past their return period
Items showing obvious signs of use
Items marked as final sale
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item according to our return policy and then place a new order for the desired item.
7. Damaged or Defective Items
If you receive damaged or defective items, please contact us immediately via [Customer Service Email]. We will arrange a replacement or a full refund, including return shipping costs.
8. Contact Us
If you have any questions about our refund and return policy, or need assistance with returns, please contact us:
Address: Room 202, Building B, No. 6, Wanjia Yayuan, No. 24 Zhanbei Road, Lechang City
Tel: 13415639954
Email: 1224837982@qq.com
Thank you for shopping at our store! We greatly appreciate your patronage and understanding of our policies.