1. What is your return policy?
Our return policy allows you to request a refund within 7 days of receiving the item. Returned items must be unused, in their original condition, and in a condition suitable for resale. For more details, please see our Refund and Return Policy.
2. How do I initiate a return?
To return an item, please contact our customer service team. Please provide your order number and the reason for the return. We will provide you with a return label and follow-up instructions.
3. Who pays for return shipping?
Generally, return shipping costs are borne by the customer, unless the return is due to our error (e.g., sending the wrong item or the item being defective). In this case, we will cover the return shipping costs.
4. When will I receive my refund?
After receiving your returned item and confirming its condition, we will process your refund within 5-10 business days. The refund will be credited to the original payment method.
5. Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item to receive your refund, and then reorder the item you wish to receive.
6. Which items are non-returnable?
Some items are non-returnable, including:
Items past their return period
Items showing obvious signs of use
Items marked “Final Sale”
7. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or a full refund, including return shipping costs.
8. How long does shipping take?
Delivery time depends on your shipping address and the shipping method you choose at checkout. Standard shipping typically takes 3-5 business days. You can track your order using the tracking link in your confirmation email.
9. Do you offer international shipping?
Yes, we offer international shipping! Please note that delivery time and costs may vary depending on your location. Additional customs duties may apply.
10. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.
11. How do I contact customer service?
You can contact our customer service team through the following methods:
Phone: 13415639954
Email: 1224837982@qq.com
We are always ready to assist you and will reply to your inquiry as soon as possible!